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125
(You have a complaint and you are not able to come to us. You can submit your complaint and receive a response via phone or WhatsApp)) Call the hotline number 125, where you can listen to all the services provided by the company to the customers Notifying all the executive and public authorities dealing with the company with this service |
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Duties and functions of the hotline: Receive communications and signals 24 hours a day and on an ongoing basis Recording reports for their type, hour and date of receipt, the informant's phone number in the computer, and the records prepared for that. To make contact and communicate reports and signals to the concerned authorities of the company and follow them up until the completion of the removal of the reasons for the complaint Telephone contact with the customer to ensure that the reasons for the complaint are removed Sending a follow-up report to the Holding Company for Drinking Water and Wastewater, including reports received by the hotline on a daily basis, indicating the report, its address, and the procedure completed. |
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The hotline service aims to achieve customer satisfaction and solve the problems they face through line number 125 24 hours a day to receive complaints from citizens regarding fractures, leakages, interruptions, quality and bills, and work to quickly solve them. |
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